Frequently Asked Questions

Creating a course takes just a few minutes:

1. Go to "Generate" — Navigate to the course generation page
2. Upload your source material — PDF, Word document, or paste a URL
3. Review the AI-generated outline — Edit module titles and descriptions as needed
4. Generate content — AI creates detailed content and quiz questions for each module
5. Share — Make the course available to invited learners

The entire process typically takes 5-10 minutes for a complete course with multiple modules.

Yes! We offer a 15-day free trial with full access to Starter plan features. During the trial, you can:

• Create up to 4 AI-generated courses per hour
• Invite up to 10 learners
• Access all core features including course creation, quizzes, and progress tracking

No credit card is required to start your trial. After 15 days, you can choose a plan that fits your needs.

Agentic AI uses your feedback and learner outcomes to refine future training content. Unlike traditional AI that generates content once and stops, Agentic AI keeps improving based on how you and your learners interact with it.

🧠 How It Works

The system collects two types of feedback:

• Short-term (Admin Feedback) — When you edit AI-generated content, the system calculates how much you changed.
• Long-term (Learner Performance) — Quiz scores and completion rates tell us if learners actually understand the content.

By combining both signals, the AI learns to generate content that you approve of and learners understand.

The Prompt Evolver refines the AI prompts used to generate your training content.

1. Observation — Every time you edit AI-generated content, we record the changes
2. Pattern Detection — The system identifies patterns from your edits
3. Suggestion — AI generates a prompt improvement suggestion
4. Your Decision — You can approve or reject the suggestion from your dashboard
5. Improved Generation — Approved suggestions improve future content generation

Over time, the AI generates content that requires less and less editing from you.

The Smart Quiz Generator personalizes the learning experience for each learner:

• Weak-Topic Analysis — Tracks which topics learners struggle with across your organization
• Personalized Hints — Displays "AI Personalized Tips" before quizzes
• Difficulty Adjustment — Adjusts question difficulty based on learner performance
• Organization-wide Insights — Identifies common knowledge gaps across all learners

This helps learners spend more time on what they need to learn, not what they already know.

The Content Freshness Manager monitors your courses and proactively alerts you when action is needed:

• Stale Content Alert — Notifies you when content hasn't been updated in 3+ months
• Unused Course Alert — Flags courses that no one has accessed recently
• Mastery Detection — Suggests converting mandatory courses to optional when learners consistently score 95%+
• Source Updates — Detects when linked URLs or external sources have been updated

This helps you maintain a high-quality, up-to-date knowledge base without manually tracking everything.

No. Your data is never used to train external AI models.

We use Google's Vertex AI with strict data governance settings that guarantee:

• Your uploaded documents are never used to train Google's or any third-party AI models
• Generated content is not shared or used beyond your organization
• All data is logically separated by tenant ID — other companies cannot access your content

Agentic AI's learning is per-organization: improvements only affect your own content generation, not anyone else's.

We offer three plans to fit your organization's needs:

• Starter ($49/month) — 1 admin, 10 learners, 5GB storage, 4 AI generations/hour
• Standard ($149/month) — 3 admins, 40 learners, 30GB storage, 6 AI generations/hour, CSV import, team analytics
• Enterprise ($349/month) — 10 admins, 100 learners, unlimited storage, 8 AI generations/hour, Agentic AI features, full analytics

Annual plans receive a 25% discount.

On Standard and Enterprise plans, you can add additional learners at the plan's extra learner rate. You'll see a confirmation dialog before being charged.

On the Starter plan, extra learners are $7/person. You can upgrade to Standard for lower per-learner costs.

You can cancel your subscription at any time during the 15-day free trial period. Here's how:

1. Go to Settings — Access the Settings page from the header menu or the Settings tile on the dashboard
2. Open Billing section — Find the "Plan & Billing" section on the Settings page
3. Click "Manage Subscription" button — Click the button in the section showing your current plan
4. Cancel in Stripe Customer Portal — In the portal that opens, you can cancel your subscription to stop future charges
5. Continue using until trial ends — Canceling during the trial means you won't be charged when the trial ends, but you can continue using the service for the full 15 days

Remember: Canceling during the trial period prevents automatic billing after the 15 days. You can continue using the service until the trial period ends.

We take security seriously:

• Encryption at rest — All data stored using Google-managed encryption keys
• Encryption in transit — All connections use TLS 1.2+
• WAF Protection — Google Cloud Armor blocks SQL injection, XSS, and other attacks
• Rate Limiting — 1,000 requests/minute limit with automatic blocking
• Geographic Restrictions — High-risk regions are blocked by default
• Tenant Isolation — Each organization's data is logically separated

You can upload:

• PDF files — Up to 20MB per file
• Microsoft Word (.docx) — Up to 20MB per file
• Text files (.txt) — Up to 20MB per file
• Web URLs — Up to 10,000 characters of extracted content

On Standard and Enterprise plans, you can also connect external storage like Google Drive, OneDrive, and SharePoint.

Yes. Standard plan and above can connect to external cloud storage:

• Google Drive — Authenticate with your Google account and select documents directly to convert into training materials
• OneDrive / SharePoint — Authenticate with your Microsoft account and use files from your team sites or OneDrive
• Secure Connection — Connected via OAuth 2.0 authentication. Access tokens are encrypted with AES-256-GCM at rest
• Seamless Integration — Files from external storage go through the same AI text extraction and course generation pipeline as direct uploads

No need to download and re-upload — use your cloud-based company documents directly for training.

We offer multiple support channels:

• Email Support — Contact our support team
• Sales Inquiries — Talk to sales for demos and enterprise questions
• Documentation — In-app help and tooltips guide you through features

Enterprise customers receive priority support with faster response times.